The path ahead for Australian Businesses
Australian businesses themselves need to work in an agile manner and actively contact customers as much as possible to make them aware and understand how you are handling the business in these circumstances.
While doing so, businesses also need to keep in mind and oblige the Australian Consumer Law which asks the businesses to not mislead the customers, to not behave unconsciously while dealing with their customers and to not rely on unfair factors in standard form contract with customers.
Digitalization is the new path for many Australian businesses. While some industries are successfully working in this direction, there are some who are still trying hard and working towards it. Many businesses are investing in new technologies to adapt at these times. With the constantly changing consumer demands and expectations the businesses need to adapt with innovative and creative ways to manage everything.